If it is the same program that they have for us here, the center manager sits down with you for about an hour or so, and goes over why we have been losing business and what we need to do to get it back. Complete with flip charts. Came from corporate that they wanted them to "teach" each full time employee about the challenges we face.
Pretty much told me what I allready knew, business as usual for UPS will not cut it any more.
Kinda like the Footlocker series that they went through today. Got a 6 mil+ account with footlocker, lady, and kid footlocker. At the first delivery of the day, we scan the barcode at the delivery door, then scan packages. When/if we come by again, like with the ground, we scan the second barcode at the delivery door then scan packages. If you have a third delivery attempt (like in COD's or missloaded) then you have to either have a new diad or have the next driver over to deliver it, as you can not scan either of the barcodes at the back door again on the same day.
FDX screwed this up so we got it. I hope we dont let them down. PKG's = JOBS. More jobs and volume = stronger company = strong stock.
Everybody wins.
Darn, I shoulda wrote that program the center manager had to cover with me. I did it in less than a minute. Savings to UPS 2.5 million.
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