scooby0048
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Unfortunately it is just who he is: VERY LAID-BACK. He busts his ass and does his job well, but absolutely despises ruffling feathers. In the relationship world, well, this makes for a nice easy union, and makes him the guy you want to hang out with. In the work world, it leaves him open for getting screwed. It's that whole "nice guys finish last" thing. I think he is finally realizing if he doesn't take a stand, he's going to keep getting effed.
If your hubby is such a laid back wuss, why don't you just call the center manager or BA yourself and ask all these questions. Tell em you're calling because your husband doesn't have the balls to ask himself but YOU do so you want the answers. Its not like you doing that would make your husband come off any worse than already looks.
My second suggestion is that you could just print out all the response of everyone and let him read about what a pansy he sounds like. Maybe that will motivate him to do something. Then again, maybe your husband has no clue that you are making him look like a fool...