Possible termination?

[Rack em]

The fact that the OP hinted that the friend word may have been dropped tells me that it was mentioned as part of the rude hourly concern. Dropping the friend bomb while in uniform on road is automatic termination.

Where in the contract does it say that profanity is a cardinal sin?

 

[UpstateNYUPSer(Ret)]

My question is....can the manager prove he used profanity? Sounds like a classic case of he said she said

....which, in just about every case, the "he" (customer) is always right....

 

[UpstateNYUPSer(Ret)]

Where in the contract does it say that profanity is a cardinal sin?

Are you frickin' kidding me? You have to have it spelled out for you that you are not allowed to direct profanity at a customer??

 

[Rack em]

....which, in just about every case, the "he" (customer) is always right....

Who cares, proof is needed to discipline someone.

 

[kevw45]

You gotta learn to keep your cool. And keep your mouth shut. No matter how much of an the customer is.

Yeah, I hear you, but at this present time, they weren't my customer, I was theirs and I burned my flippin' mouth... It hurt. In my experience, nobody responds well to having pain inflicted on them.

 

[Rack em]

Are you frickin' kidding me? You have to have it spelled out for you that you are not allowed to direct profanity at a customer??

I'm not saying profanity is right, but it is not a cardinal sin so therefore he cannot be terminated for it.

 

[UpstateNYUPSer(Ret)]

Um, so you went in (in full uniform), knowing full well that you should not have engaged in a verbal altercation ( cursing, in FULL uniform ) drawing attention to yourself because you burned your mouth?

And you wonder what the last thing the manager saw when you went off ?

Answer: THE UNIFORM !

Geez! And you wonder why they say to act accordingly while in the public eye!

You wouldn't want someone in a company uniform coming up to your door acting that way would you?

To add to this, the manager had to take the time to find a phone book and then try to find our toll free number before calling in the rude hourly. If it had not been a big deal he would not have gone to all that trouble.

 

[IVE GOTTA PACKAGE 4U]

Who cares, proof is needed to discipline someone.

My only argument would be that he was off the clock and burned his mouth in some food, that may have caused him to say something out of the ordinary.

 

[oldngray]

Yeah, I hear you, but at this present time, they weren't my customer, I was theirs and I burned my flippin' mouth... It hurt. In my experience, nobody responds well to having pain inflicted on them.

If you were in uniform then you represent UPS so everyone is your customer.

 

[UpstateNYUPSer(Ret)]

It was a unique situation... I was running a 90% bussiness 10% resi route, and dispatch kept sending on demand pick-ups which the last one resulted in me becoming late. I was "instructed" to return to the building, load the rest of my resi's on another truck, and go back out and finish. Upon returning, my supervisor immediately just took it upon himself to take the clerk scanner and start scanning my remaining packages, objected to my request to allow me to finish my job. The mentioning of the incident at taco bell happened simultaneously. My supervisor didn't reveal why he wouldn't let me go back out, he just allowed me to go home. I'm not sure if that's the same as getting sent home, but it felt a lot like it was. This was after 8pm, no steward in the building.

You were taken out of service pending termination.

 

[Boxslinger11]

To add to this, the manager had to take the time to find a phone book and then try to find our toll free number before calling in the rude hourly. If it had not been a big deal he would not have gone to all that trouble.

Some centers have their number listed on google ours does...... people still use phone books?

 

[kevw45]

Were you out of hours? Or were all the other sups gone for the day? OMS generally doesn't have that much authority.

No, I wasn't. The sup that I engaged with was the last sup for the day, all the rest went home already.

 

[oldngray]

My only argument would be that he was off the clock and burned his mouth in some food, that may have caused him to say something out of the ordinary.

If it went to more serious discipline that could be an argument but I really doubt it will go that far.

 

[Rack em]

My only argument would be that he was off the clock and burned his mouth in some food, that may have caused him to say something out of the ordinary.

Exactly, he's human.... for all we know he has tourettes and he was talking normally. The taco bell manager should be fined for discrimination!

 

[IVE GOTTA PACKAGE 4U]

If it went to more serious discipline that could be an argument but I really doubt it will go that far.

Especially since they didn't walk him out the door or take his ID

 

[UpstateNYUPSer(Ret)]

Yeah, I hear you, but at this present time, they weren't my customer, I was theirs and I burned my flippin' mouth... It hurt. In my experience, nobody responds well to having pain inflicted on them.

Grownups don't tell the manager to go friend themselves.

 

[UpstateNYUPSer(Ret)]

Did you have a steward present when you got sent home?

Steward had already gone home for the day.

 

[oldngray]

Especially since they didn't walk him out the door or take his ID

Possibly the sup was in a bad mood too after getting reamed on the weekly conference call.

 

[UpstateNYUPSer(Ret)]

My only argument would be that he was off the clock and burned his mouth in some food, that may have caused him to say something out of the ordinary.

This may be excusable if he did this while at his table but it sounds like he went back to the counter and confronted the manager directly; in other words, he initiated the confrontation and, as a result, will be updating his resume.

 

[IVE GOTTA PACKAGE 4U]

Possibly the sup was in a bad mood too after getting reamed on the weekly conference call.

Or maybe he ran the stops off himself?