PobreCarlos
Well-Known Member
Techgrrl;
Here I'll just choose to address one of your comments, specifically that of....
"I was personally involved in a lot of innovation in operations and technology that made a difference in the way UPS did things.
...because it's an area with which I had a fairly intimate and personal familiarity, in that I saw first hand just how "innovative" UPS was in the 70's through the mid-80's....and just how isolated those in the technical support areas (in Greenwich and Paramus) were from actual operations and the ability to provide innovation in same. If anything, I suspect the company was more hide-bound then than now. Yep, they had some good technical people...solely in terms of "technical". And they rode rough-shod over operations in the area of technology while lacking essentially ANY knowledge of how that technology could help the operators and/or the company at large Outside of handing out PC's and a copy of Lotus 1-2-3 to the Districts, I'm not sure they accomplished anything for the company as a whole....and I'm not even sure that could be considered an "accomplishment". It took OPERATORS who had operation knowledge to begin with, and then developed technical knowledge on their own as well before any significant technical innovation could be produced. The technicians not only didn't know how to solve the problems, they didn't even KNOW the problems, even in terms of their existence. Personally (and this is an area in which I have some knowledge), I think the company is much more aware of "bottom-up" solutions today that it was back then...if only because it got burned (and burned fairly badly, although that's not something the company likes to advertise) by its "top down" strategy back then. Perhaps your experience is different...but, if you were one of those in so-called "technical support" back in the period you were speaking of (mid-70's onward), it's an experience I would concede little credit to.
Here I'll just choose to address one of your comments, specifically that of....
"I was personally involved in a lot of innovation in operations and technology that made a difference in the way UPS did things.
...because it's an area with which I had a fairly intimate and personal familiarity, in that I saw first hand just how "innovative" UPS was in the 70's through the mid-80's....and just how isolated those in the technical support areas (in Greenwich and Paramus) were from actual operations and the ability to provide innovation in same. If anything, I suspect the company was more hide-bound then than now. Yep, they had some good technical people...solely in terms of "technical". And they rode rough-shod over operations in the area of technology while lacking essentially ANY knowledge of how that technology could help the operators and/or the company at large Outside of handing out PC's and a copy of Lotus 1-2-3 to the Districts, I'm not sure they accomplished anything for the company as a whole....and I'm not even sure that could be considered an "accomplishment". It took OPERATORS who had operation knowledge to begin with, and then developed technical knowledge on their own as well before any significant technical innovation could be produced. The technicians not only didn't know how to solve the problems, they didn't even KNOW the problems, even in terms of their existence. Personally (and this is an area in which I have some knowledge), I think the company is much more aware of "bottom-up" solutions today that it was back then...if only because it got burned (and burned fairly badly, although that's not something the company likes to advertise) by its "top down" strategy back then. Perhaps your experience is different...but, if you were one of those in so-called "technical support" back in the period you were speaking of (mid-70's onward), it's an experience I would concede little credit to.