Signature or no Signature?

[UPSGUY72]

...yet I have very few service failures...

I have very few also. Had a follow up last week. The driver that followed up said the neighbors had it. They took upon themselves to go retrieve the package and deliver themselves later.

That being said I get rid of everything I can that isn't sig required by the shipper.

 

[Whatbrownwontdoforyou]

How in the heck do they torcher drivers?

If you do it they look to build a case to fire you......which normal people would think they would be happy your servicing customers......the management team in my area are real low lifes

 

[worldwide]

So, you have a ground delivery to a Business, no signature paid for or required.
No one is at the front desk, you DR front desk and be on your way?
Just wondering as there has been some discussion about this.

Never. All businesses get signatures (exception being businesses operating out of a house). You may make the receiver happy but the shipper will get a billing adjustment for the commercial package that you just made residential by DR'ing the stop. That sets up a chain of events that increases costs and irritates the shipper. Now they have to call the 800 # and then they investigate. Often times they send a message to the center OMS asking why a business was driver released. That can then set up a situation of the Business Manager asking you why you are not following the methods.

Is it really worth it? Follow the rules and then there's nothing to worry about.

 

[worldwide]

Can you DR at a church?

It depends.

From the UPS tariff: "Residential refers to an address that is a
home, including, but not limited to, a business operating out of a home. If an address can be construed as either Residential or Commercial, then it will be considered Residential. Commercial refers to any address that is not Residential."

In the case of a church or rectory/convent/parsonage, if there is an entrance to the public, it's considered a commercial delivery. If the rectory/convent/parsonage is a private residence, it's a residential delivery.

Read more: http://www.browncafe.com/community/threads/guide-for-delivering-packages.361590/page-2#ixzz3h0Z5sDwW

 

[UpstateNYUPSer(Ret)]

Actually my wife has 25 years in and worked her way up as a high level VP for a large company in retail.

Your point?

My point is when orders are placed you rarely have control over carrier, much less level of service, for non-urgent orders.

 

[UpstateNYUPSer(Ret)]

If you do it they look to build a case to fire you......which normal people would think they would be happy your servicing customers......the management team in my area are real low lifes

Did you mean to say torture?

 

[Orion inc.]

My point is when orders are placed you rarely have control over carrier, much less level of service, for non-urgent orders.

That might be true but follow the methods. Every case might be different but that's when I'd send a message and put it on management.

 

[Whatbrownwontdoforyou]

Did you mean to say torture?

Sorry yes I had a rough night and wasn't paying attention when posting

 

[Whatbrownwontdoforyou]

Did you mean to say torture?

Sorry yes I had a rough night and wasn't paying attention when posting

 

[upschuck]

When shipping a handgun, it cannot be shipper released? This is if it is going to a gun shop, and the label does not indicate signature required, then you have to get a signature anyway?

All firearms are required to be shipped Adult Signature Required per UPS tariff.

–
The Shipper must use Delivery Con
firmation Adult Signature Required
service for each Package containing
a firearm (including handguns). UPS,
in its sole and unlimited discretion,
may require the Shipper to select a
UPS Next Day Air®delivery service
for any Package containing a firearm.
Handguns (as defined by 18 U.S.C.
§ 921) will be accepted for transportation
only via a UPS Next Day Air delivery service.

 

[Billy Ray]

How in the heck do they torcher drivers?

Gas and a match

 

[UpstateNYUPSer(Ret)]

That might be true but follow the methods. Every case might be different but that's when I'd send a message and put it on management.

This one is a no-brainer-----if they are closed and I can't indirect I bring it back with me.

 

[AKCoverMan]

Can you DR at a church?

It's a residence. It's the House of God!

 

[superballs63]

I would love to see them justify a warning letter for taking care of the customer.

They wouldn't issue you a warning letter for that, you'd get it for failure to work by the methods.

Yes, the DIAD says you can leave a shipper release anywhere, but do you really think that they meant to include "at the front door of a closed business on a very busy street"?

Sorry, as a truck driver who UPS and Orion insist that we "check our brains at the door" and work not by common sense, but by methods, you don't overthink anything, you follow their stupid rules to the letter.

You can try to explain your point, but you're clearly wrong. Go ask your center manager.

 

[porkwagon]

A shipper release parcel should always be released on the first attempt. They should never have a closed or not in disposition regardless if the commercial stop is open or closed. That is the method, period. If one takes it upon himself or herself to make it a send again, they are not following that method. If it's Friday at 4:30 and you have a package from say Omaha Steaks to a business and they closed early for the weekend, you release the package as instructed. If the meat goes bad, or someone comes along and takes it, it is the shippers responsibility to absorb that cost and they know this up front.

 

[trickpony1]

You can try to explain your point, but you're clearly wrong. Go ask your center manager.

This is gonna be good.......

 

[porkwagon]

They wouldn't issue you a warning letter for that, you'd get it for failure to work by the methods.



Sorry, as a truck driver who UPS and Orion insist that we "check our brains at the door" and work not by common sense, but by methods, you don't overthink anything, you follow their stupid rules to the letter.

You can try to explain your point, but you're clearly wrong. Go ask your center manager.

You are absolutely right. Leave every shipper release first attempt every time. If it grows legs, then that's toughies! The shipper selected shipper release because they want the parcel released the first attempt.

 

[Catatonic]

They wouldn't issue you a warning letter for that, you'd get it for failure to work by the methods.

I doubt that and certainly not in the BOG.

They wouldn't issue you a warning letter for that, you'd get it for failure to work by the methods.



Sorry, as a truck driver who UPS and Orion insist that we "check our brains at the door" and work not by common sense, but by methods, you don't overthink anything, you follow their stupid rules to the letter.

You can try to explain your point, but you're clearly wrong. Go ask your center manager.

As illogical as it seems, Shipper Release is to be left on first delivery attempt.
http://www.ups.com/content/us/en/shipping/time/service/value_added/release.html

Shipper Release
Authorize a delivery without a signature requirement

Description Have UPS deliver your package without requiring the recipient's signature.
Terms of Service These terms of service apply to Shipper Release:

• UPS will make only one delivery attempt.
• UPS will not obtain a signature upon delivery.
• A UPS delivery record will be conclusive proof of delivery.
• The shipper accepts liability for any loss or damage to the package after delivery.

Pricing
View Pricing for Value-Added Services

Note: Shipper Release is only available for packages valued at less than US$999.00 per package or equivalent in local currency.

 

[superballs63]

This is gonna be good.......

Na, he's like TOS. When he's wrong and you call him on it, he'll stop responding. It's cool though, I know who's wrong here.

 

[porkwagon]

I doubt that and certainly not in the BOG.



As illogical as it seems, Shipper Release is to be left on first delivery attempt.
http://www.ups.com/content/us/en/shipping/time/service/value_added/release.html

Shipper Release
Authorize a delivery without a signature requirement

Description Have UPS deliver your package without requiring the recipient's signature.
Terms of Service These terms of service apply to Shipper Release:

• UPS will make only one delivery attempt.
• UPS will not obtain a signature upon delivery.
• A UPS delivery record will be conclusive proof of delivery.
• The shipper accepts liability for any loss or damage to the package after delivery.

Pricing
View Pricing for Value-Added Services

Note: Shipper Release is only available for packages valued at less than US$999.00 per package or equivalent in local currency.

And if we ignore this, we are not only not giving the shipper what they want and expect, we are now taking on the cost of handling the parcel and processing it more than we need or should.