I can see the reason for the attitide wornout. Hoping that was just a bad team, as I havent had a team lately that would do that, although I did at one time.
I can remember trying to get hold of drivers, before diad and cell phones. Calling their pick ups and asking them to leave a note on the book to call center. We have been a long way since then.
While I did not have a phone for yrs, when everyone else did, I somehow managed to get through the day, although the time I got stuck in a country driveway, about 15 yrs ago, slid off the path, and couldnt go back to the house for the same reason I couldnt deliver it when I got back there,....loose rots and no lights on....It was a very long cold evening............
So no matter why we have them, you cant beat the convienience.