UPS Hierarchy

['Lord Brown's bidding']

The center manager is in charge of his center consisting of anywhere from a dozen to 8 dozen drivers. (roughly). A pkg div mgr reports to his \ her boss the division manager and the division manager reports to the pkg operations manager. Even though I've never really heard of the term "building manager" My guess is at most the person is a div mgr. If the building you work in has 1 center (no hub) then the term probably is equivalent to pkg center manager. If the building you work in has 3 or more centers or the building is a large hub with multiple sorts, then the building manager may be a division manager (either pkg or hub division mgr).

As far as what hand each level has, it's basically a matter of overseeing a wider range of issues the higher up the ladder you go. The division manager for 6-8 pkg centers isn't necessarily concerned about an individual route. He\she is concerned more with overall metrics such as SPC\SPORH. He\she gets their goals from higher up (overall spc\sporh\ndpph etc) they work with IE to parse out the plans to the individual centers.

The operation "the building manager" oversaw was the PHL air hub. However, he was only responsible for that building (multiple shifts). Name-McPaul. Always wore a cap, like a Scots man.

Our division mgr is Mcgory. He DOES go to more than one building, although I don't know if he is a pkg division mgr or a "true" DM. I often see him walking around in our building, and he often observes our PCM.(As an aside, Photog if you know of him I am sad to say he recently lost his father. Just passing the info if you want to send your condolences). I guess he must be a pkg division mgr; I can't see a division mgr with more responsibilities coming around so much. OTOH, he rose through the ranks, and at one time was the center manager of my center. All the drivers I know of have a deep respect for him, and he is fairly friendly with drivers.

 

['Lord Brown's bidding']

What is a "Full-time Specialist"? What responsibilities do they have?

 

[Catatonic]

What is a "Full-time Specialist"? What responsibilities do they have?

They have specialized skills often performing work that use to be done by management.
They do not get UPS stock via the MIP program and get paid less per month than a supervisor.
They are non-union and therefore not involved in the physical movement of packages.
Many of the people you see maintaining and installing technology are Specialists.

 

[upschuck]

What is a "Full-time Specialist"? What responsibilities do they have?

They have specialized skills often performing work that use to be done by management.
They do not get UPS stock via the MIP program and get paid less per month than a supervisor.
They are non-union and therefore not involved in the physical movement of packages.
Many of the people you see maintaining and installing technology are Specialists.

AKA TSG, HR, and that sort.

 

[PT Car Washer]

They have specialized skills often performing work that use to be done by management.
They do not get UPS stock via the MIP program and get paid less per month than a supervisor.
They are non-union and therefore not involved in the physical movement of packages.
Many of the people you see maintaining and installing technology are Specialists.

Our OMS who is now retired was or used to be a specialist. Replaced him with 2 PT OMS. He was also Saturday Sup. Maybe because he was a Sup and always did Saturday air sup.

 

['Lord Brown's bidding']

Our OMS who is now retired was or used to be a specialist. Replaced him with 2 PT OMS. He was also Saturday Sup. Maybe because he was a Sup and always did Saturday air sup.

"OMS" stands for "Operations Management Specialist", so all OMS' are specialists.

 

['Lord Brown's bidding']

TSG= Totally a Security Guard?

 

[PT Car Washer]

"OMS" stands for "Operations Management Specialist", so all OMS' are specialists.

Yes, but what is the difference between FT and PT Specialist?

 

[Catatonic]

TSG= Totally a Security Guard?

Technology Support Group

 

[beentheredonethat]

Yes, but what is the difference between FT and PT Specialist?

The hours they work is the difference. Other then that same basic job responsibilities. Similar to what is the difference between a FT hub employee and a PT hub employee (I know we don't' have many places with FT hub employees). The hours are more for FT. The pay rate (per hr) is equivalent.

 

[brownsugar]

What is a "Full-time Specialist"? What responsibilities do they have?

I know FT specialists are guaranteed pay for 40 hours whether they are worked or not. They also get discretionary days in addition to vacation and qualify for O.T. for anything over 40.

 

[RandomDrone]

As a loader at the bottom of the ladder, this has always been odd to me. Beyond the basic methods, I've had to learn almost everything about the way the company operates through osmosis, either just observing things or asking. I really don't know who is in charge of my hub... I know the floor managers, but I'm not sure how they measure up to the other people who do a cursory walk around the hub every month or two. It's a really strange environment to be in. There are at least 10 people that I have no idea about. I don't know who outranks who, etc.

 

[LongTimeComing]

PT Sup
FT Specialist - Pay Band 10
FT Supervisor - Pay Band 20
Mid-Manager - Pay Band 30 (that's your center managers and "Building"/shift managers)
Staff Manager - Pay Band 40 (Division Managers)
Senior Staff - Pay Band 50 (Region/District Managers)
Executive - Pay Band 60 (Corporate)
Senior Executive - Pay Band 70 (Top Corporate management)

This is a very linear listing. Management isn't as linear as you go up. For instance, my Division manager has a Transportation group boss, and a Package group boss. One wasn't everything to be on time, the other wants everything to be serviced. Those are quite often mutually exclusive.

Anyway...hope this helps.

 

['Lord Brown's bidding']

Is a dispatch sup a pay band 20, on par with FT sups?

So a preload sup and center manager are pretty much on par?

 

[rod]

What were the names of the half a dozen puppets on a string who showed up a few times a year (most always during golf season), checked into the fanciest motel or resort in the area for 3 days, showed up at the center for about 2 hours one evening around 6 o'clock, did their little audit thing and then disappeared back to the local links for the rest of the time? One of my best friends was manager at the place they usually stayed so he would tell me in advance that UPS had reserved a block of rooms.

 

[CaliforniaPaul]

IE ranking higher than people in operations is probably one of the causes of why things are so messed up. IE world view is seldom equal to reality. I wonder when IE got inflated since that used to be where the dead weight got sent.

I thought "customer service" is where the dead weight went???

 

[LongTimeComing]

Is a dispatch sup a pay band 20, on par with FT sups?

So a preload sup and center manager are pretty much on par?

Yes and more-or-less. There are further break-downs of pay bands within each pay grade. For instance, 20A through 20G, where they are both FT supervisors but a 20A has a higher pay than a 20E due to increased responsibility or an increased workload.

and Rod, that depends on the type of audit. Lots of auditors are just mid-managers on a special assignment. But if it is a district audit, then it is probabaly District Staff level folks....or a region audit, then it's Region Staff level folks. Speaking of puppets, it seems you are towing the line of "being cynical because misery loves company and it's the cool thing to do here".....but this also causes me trouble when I try to decipher what kind of audit you are talking about.....

 

[beentheredonethat]

Yes and more-or-less. There are further break-downs of pay bands within each pay grade. For instance, 20A through 20G, where they are both FT supervisors but a 20A has a higher pay than a 20E due to increased responsibility or an increased workload.

You've got that backward "A" has the least pay range, and "G" has the highest pay range. I'm a 30D, and my direct boss is a 30F.

 

[beentheredonethat]

Is a dispatch sup a pay band 20, on par with FT sups?

So a preload sup and center manager are pretty much on par?

I don't know the exact letter associated with a Dispatch Supv, but a FT On Road supv is a 20F. Usually the highest in district operations. A center manager (or center manager) is a band 30 and I believe it is a 30E

 

['Lord Brown's bidding']

You've got that backward "A" has the least pay range, and "G" has the highest pay range. I'm a 30D, and my direct boss is a 30F.

So, two Ctr Mgrs could have separate pay grades within a band-say a center manager in a major metro hub maybe 50-60 routes and 70 drivers be an friend, vs one with maybe 20 routes and 30 drivers be a C/D?

I missed the distinction between a District Manager and Division Manager; I think the multiple - bldg mgr I mentioned is a Division Manager. I hear "DM" and see the same person with two responsibilities (in my head). I am guessing a District Manager doesn't get to visit individual hubs within their district very often, and a visit by one of them is rather "special", i.e. management are in more dressy attire.

Are all Ops Mgrs required to be trained in operations, eg. On-car Supvs driving for 30 or 60 days before assuming their responsibilities, or can Div Mgrs be posted with no experience in operations?

Also, if I may ask, are you a Ctr Mgr or a Shift Mgr?