We are told not to Scan misloads, just leave in Package Car

[10 point]

The management hides the Misloads by saying "the drivers took those non-scanned pkgs for a ride".
Blame us.
Hide the real issue.
Lie to cover lies.

 

[soberups]

Any center manager worth his/her salt cares about those portions of the operation under his/her control. This would include the preload.

A center manager is a plan facilitator, not a manager. He doesnt control anything or make any meaningful decisions.

 

[UpstateNYUPSer(Ret)]

I seem to remember us taking Diad training stating to record as missed. What's the problem?

Damages are sheeted as missed.

Misloads are sent in and then sheeted as directed.

 

[Billy Ray]

Record a damage as missed here = warning letter

 

[porkwagon]

Record a damage as missed here = warning letter

Warning letter for what? The DIAD training issued by corporate instructs drivers to message the center about distressed packages and record them as missed. If you get a warning letter for doing exactly that, it will be tossed.

 

[Billy Ray]

Warning letter for what? The DIAD training issued by corporate instructs drivers to message the center about distressed packages and record them as missed. If you get a warning letter for doing exactly that, it will be tossed.

working as directed

 

[UpstateNYUPSer(Ret)]

working as directed

Directives from corporate always trump those from your local center.

Just curious, how are you told to sheet damages?

 

[Billy Ray]

Directives from corporate always trump those from your local center.

Just curious, how are you told to sheet damages?

corporate doesn't make my life miserable, local can

refused / did not want

 

[UpstateNYUPSer(Ret)]

refused / did not want

Damages should not even be shown to the customer.

 

[Billy Ray]

Damages should not even be shown to the customer.

where in the hell did I say I showed it to the customer

 

[UpstateNYUPSer(Ret)]

where in the hell did I say I showed it to the customer

How can the customer refuse a package that they have never seen?

 

[Billy Ray]

How can the customer refuse a package that they have never seen?

logic does not come into play here, If I discover a damaged pkg. on my truck it is recorded as refused / did not want, customer never sees package or me, got it

 

[porkwagon]

logic does not come into play here, If I discover a damaged pkg. on my truck it is recorded as refused / did not want, customer never sees package or me, got it

That is falsification and conflicts with corporate instructions. The customer may not see you or the package but when they track it they will see that it was refused when in fact they did not refuse it

 

[Fragile]

That is falsification and conflicts with corporate instructions. The customer may not see you or the package but when they track it they will see that it was refused when in fact they did not refuse it

Bingo

 

[UpstateNYUPSer(Ret)]

logic does not come into play here, If I discover a damaged pkg. on my truck it is recorded as refused / did not want, customer never sees package or me, got it

If you are not going to record them as missed and you are not showing the package to the customer you should be sheeting them as future rather than refused. This would give the PM clerk a chance to inspect, retape and put the package back out for delivery. If the package is undeliverable the clerk will process accordingly.

Sheeting a package as refused without showing it to the customer is setting your center up for some ticked off customers.

 

[FrigidFTSup]

Record a damage as missed here = warning letter

Then you grieve it and make local management look like the fools they are.

 

[porkwagon]

If you are not going to record them as missed and you are not showing the package to the customer you should be sheeting them as future rather than refused. This would give the PM clerk a chance to inspect, retape and put the package back out for delivery. If the package is undeliverable the clerk will process accordingly.

Sheeting a package as refused without showing it to the customer is setting your center up for some ticked off customers.

The corporate directive is "missed" not "future."

 

[Billy Ray]

That is falsification and conflicts with corporate instructions. The customer may not see you or the package but when they track it they will see that it was refused when in fact they did not refuse it

You are spot on, brings us back to Point A, working as directed

 

[Billy Ray]

ly.

Sheeting a package as refused without showing it to the customer is setting your center up for some ticked off customers.

I agree, and it blows up in their face all the time

Not my problem, working as directed

 

[Billy Ray]

Then you grieve it and make local management look like the fools they are.

or you can streamline the process and work as directed