QFT. I'd like to add to this though.
OP, do you know this lady? Is she of reputable character? Maybe she didn't actually injure her foot? She could be lying, trying to get worker's comp or time off. There's a part timer in my hub, an envelope fell on her head. She went on leave for over 6 months.
Let's give this succubus the benefit of the doubt though. This is where the fun part begins. You are going to act like UPS management. And start asking DOK related questions. Some good ones have already been presented here, I thought I would add a few more. Did she maintain firm footing? Was she grasping opposite corners? Why didn't she use existing equipment and facilities? Why didn't she make adjustments to changing conditions when a heavy box appeared in a volume of light content? If you really want to impress them ask, "Did she have 8-12 second eye lead time? How come she didn't see that box a lot sooner?" Just be careful not to get carried away during this stage and remember that no matter how much fun you have, you don't ever really want to go into management. I'm telling you buddy, one of the best parts of this job that never gets old is when you reply back to their bull
with the DOK
.
Now of course, they are going target you too. You might find some of the following useful.
If you haven't said
yet, Wally's advice is the best. Pretend you don't remember the tote. Start off being polite. Then they'll start to lay on the pressure. That's when you become indignant, "I move over 1000 boxes a day, do you really think I'm going to remember each and every one?" Try act real annoyed when you do this, not disrespectful, just annoyed.
Wilson's comment about the scale, is
ing gold. If you go that route you might want to support it with maybe you're a lot stronger than we all thought and that heavy box didn't feel that heavy to you? Maybe she's weaker and if that's the case, why wasn't she team lifting? If there's no objective or tangible evidence on this box's weight, how are you supposed to know if the box is too heavy?
You'll be fine. UPS has all the DOK
, not because they care about us, but just to cover their own asses. There's no reason you can't do the same. Ever see Thank You for Smoking? It's not about you proving yourself right here, it's about making the other party look incompetent.