brownIEman
Well-Known Member
You did misread it.
BrownIEman and I are in complete agreement about the need to focus on doing the right thing for the customer and the company while ignoring the harassment and the endless reports and the meaningless metrics that we are constantly forced to chase.
We are in agreement on the principle. I imagine we would disagree as to what truly constitutes "meaningless" in regards to reports and metrics. Most of the metrics that come down are not completely meaningless- even the 85% ORION metric has meaning. But they all need to be taken into context with the wider needs of the business- too often management focuses on one at a time and makes it the entire center of the universe.
Just as often, hourlies do this same thing- project that what they were just talked to about is the only thing that management cares about.
Both perspectives are flawed.