Yes, he means drivers.
ORION will turn 9 hour routes into 10 hour routes, by adding more stops, thinking a drivers miles will decrease so extra stops are necessary, thus reducing drivers needed.
But in reality, ORION is forcing drivers onto the 9.5 list, thus creating the need for those drivers that ORION eliminated, plus some.
ORION is an epic failure that UPS refuses to give up on.
Even if they can manage to get it to work somewhat, 10 years down the road, they will have spent billions on it and will never be able to recoup the money by saving a couple of miles per route.
It will take hundreds of years to recoup the cost.
It's called return on investment. ORION is a major loser, and always will be.
