Most of the guys/gals here are like that,you have to be to do a job that we do everyday. The problem is the side customers don't see, the constatant harassment and microscope we are under. Couple that with a population that is increasingly unaware of their surroundings, that we are suppose to anticipate
going wrong, you start to develop an attitude daily of damn if you do, damn if you don't.
So people just stop caring about what either side, external or internal, thinks of you and just go through the motions.