AKCoverMan
Well-Known Member
But if it's not found?
No scans
- Thread starter upsman68
- Start date
But if it's not found?
UpstateNYUPSer(Ret)
Well-Known Member
What if you had taken a cellphone pic of the bar code, tracked it and saw the exception code? What would you do?
CHALLY9TX
Well-Known Member
Send in a message to center. And use pkg not found. CYA
livin the dream
Well-Known Member
can they see that you hit not found at the time you hit it? or only at the end of the day
Mugarolla
Light 'em up!
Nope. That is falsifying records. I scan everything on the truck. If it is not delivered, it is missed.
They have said to bring it back and they will have someone else take it out and deliver it.
That only happened once. They knew it was not going back out. They just didn't want me to scan it as missed.
I took care of that problem the next time I saw the DM.
AKCoverMan
Well-Known Member
The "not found" key simply removes it from the display on your DIAD. It does not remove it from EDD and the center does not know you can't find it. Send in free form ODS message "123 MAIN ST / 1 NOT FOUND"
UpstateNYUPSer(Ret)
Well-Known Member
You need to include the 1Z, especially if there are multiple packages for 123 Main St.
we're asked to send in the last 4 digits of tracking number per package
AKCoverMan
Well-Known Member
They can see on the screen that I delivered x number and that one remains, why do I need to tell them info they can already see?
AKCoverMan
Well-Known Member
Yes, yes, I get all that. But the fact that it is in my EDD is no proof that it is on my car.
Today I was missing two. Sent msg on both. One disappeared when it was found elsewhere. Other never did. I had a lot of CLH send agains but I'm sure it was not on board.
It was not scanned before I punched out. I guess I'm fired. I need some time off anyway.
CHALLY9TX
Well-Known Member
Yes, yes, I get all that. But the fact that it is in my EDD is no proof that it is on my car.
Today I was missing two. Sent msg on both. One disappeared when it was found elsewhere. Other never did. I had a lot of CLH send agains but I'm sure it was not on board.
It was not scanned before I punched out. I guess I'm fired. I need some time off anyway.
As long as your CYA you're good
UpstateNYUPSer(Ret)
Well-Known Member
It would make their job much easier if you gave them the tracking number.
AKCoverMan
Well-Known Member
Seems like it would take a lot more time. I can't see the 1Z while I'm in message sending mode and you can't cut and paste. But I'll ask my OMSs if this (or the last four digits) will help them.
Frankly I believe there should be a quick message sending function to report not founds similar to the function for reporting Misloads. Would eliminate a lot of keystrokes.
By The Book
Well-Known Member
Our OMS person goes to the address on their screen and checks the delivery and doesn't need the tracking number. If I say I'm missing a pkg for a certain address they start checking around for it, neighboring routes, misloads text alerts, and then if all goes well they send an OMS message back but they never ask for the tracking number.
By The Book
Well-Known Member
If I was a shipper, and if UPS put an exception code on my pkg that delayed it later than the time in transit guarantee I would ask for a refund.
JL 0513
Well-Known Member
We're not allowed to sheet packages as missed in my center. That really forces falsifying records and is total BS.
What I don't get is that clearly my center's management imposes this because of higher managements review of reports. Yet other centers clearly use "missed". Is it just some just don't want to deal with the heat of higher management? I've seen sups not in 1 10 missed stops that a driver couldn't deliver. Just wanted driver in so he could leave.
What I don't get is that clearly my center's management imposes this because of higher managements review of reports. Yet other centers clearly use "missed". Is it just some just don't want to deal with the heat of higher management? I've seen sups not in 1 10 missed stops that a driver couldn't deliver. Just wanted driver in so he could leave.
By The Book
Well-Known Member
Once again we as drivers have to follow their rules, which they don't follow.
JL 0513
Well-Known Member
The job would be a lot easier with one set of rules, but there are 2 sets.
Just like we can't sheet something damaged when it's damaged. Even though corporate training still says to do so. We have to sheet as refused, customer didn't want. Even though you never made contact with the customer. Then the customer sees this online and says they didn't refuse it. And here we go....
