Coldworld
Well-Known Member
Yeah... it was pretty much all BS.....
What Management won't tell you...
- Thread starter AlphaMikeBravo
- Start date
1989
Well-Known Member
I Never go to cancelled smart pick ups. I don’t always stop complete at the business. Because I don’t care. I know that Jay doesn’t care either.
Your welcome...
Contrary to popular belief, there are some good supervisors here at Big Brown. Here are a few tips that will help drivers understand why we do what we do and hopefully, help the younger drivers that are in it for the long haul.
1: Just like some groups of teamsters are tight knit, management is the same way, like a fraternity. Yes we do have squabbles amongst our members and may have an occasional backstabbing every once in a while, but understand this, if it ever came down to one of our own vs a teamster losing their job, we will stand behind the supervisor 100%, even if he/she is a total.
2: Just put in an honest days work and you'll never be on the radar. We understand all people are different and some work faster or slower than others, just don't deliberately milk the clock. Keeping a steady pace and working efficiently is what we are looking for.
3: The only real time you HAVE to be a runner gunner is during qualification. During this period, we expect you to work fast, and be safe, and be perfect with all your methods. Your qualification packet is your brochure, and in order for you to make it, we have to sell that brochure to upper management who is keeping a close eye on our activities, so do yourself a favor. If you want to qualify, come in super early, study that map, sort the truck when the shop steward is not looking, and for the love of God, have the 5 seeing habits, 10 point commentary, 5 rules of backing, 8 keys to lifting/lowering, and 5 keys to preventing slips and falls committed to memory. Another thing, and we will only say this once...NO LATE AIR! Don't try and get fancy and look for the ground that's on the same stop. Do yourself a favor and come back and deliver to the location again if you have to. The time is counted anyway. We need you to be perfect!
4: Upon qualifying: No supervisor in his right mind will tell you this but when we teach you a new route, don't take short cuts and burn up the route! Short term it does look good for our numbers, but long term you are digging your own grave. Remember, follow the methods with a STEADY pace that's comfortable for you. Keep that steady pace constant, on every single route you learn. If you do this, once you have mastered the route you will find that over time you will sometimes be at or close to scratch or if the load/dispatch was bad you'll be over maybe by .5 to .75 hrs with 1 to 1.5 hours over being a bad day which we understand happens once in a while. You see, when you burn up a route, the manager who is above me sees that on a report and immediately asks “Why didn't you give him/her more work?” Ever wonder why Orion has you jumping around at times? Its because the initial proposed solution had you coming in too soon, so we had to “tweak” it a little bit to add more miles. More miles = more time, so it looks like a full day. So do yourself and us a favor, 1) try to run Orion in sections with less than 10 breakoffs per 100 stops (90% trace) and 2) if you are burning up the route by 1-2 hours under, you are taking too many shortcuts. You will look good on paper, but dispatch will undergo interrogation and guaranteed you will get loaded up even more over time. Play the game and work “safe”.
5: Yes, we do know that there are just some routes that are near impossible to scratch. There are many factors that affect this...ie: Previously burnt up by a runner who took too many shortcuts so we had to load up the route, Heavy metro areas where traffic is unpredictable, heavy loads…. We know this but we will never openly admit it. Again just put in an honest effort and if you are ever questioned on performance, cover yourself and have your reasons ready in case you are asked about it. Don't take it personally, just play the game. If the Center Manager is a stand up guy, he will understand, and if he is a good center manager, he will try to fix things a little at a time. Again, just be honest and upfront about problems you may encounter.
6: Some center manager’s and ORS’ are complete
7: Best advice I ever got. Keep your mouth shut (don't complain), work safe, give an honest effort. Keep doing this and you'll see that it just gets easier as time goes on.
Management are just monkeys. That is why no one respects you
Netsua 3:16
AND THAT’S THE BOTTOM LINE
Yeah, what's the big deal? There is a pickup on a route that I cover that is at least 15 minutes away from wherever you are, no matter the dispatch. Only have outbound about half of the time BUT it's usually an NDA if they do. The pickup is 20+ minutes depending on traffic from the nearest drop point.
You bet you arse I call that pickup to check their outbound status every time I cover the route. Has nothing to do with numbers, we all do things to cut time when it makes sense and if they want to get me in trouble for it I say bring it on, I'm ready. I make contact with the customer to verify their needs, absolutely nothing dishonest about stop completing it 10 miles away
Heavy Package
Well-Known Member
Management at UPS is like a throwback to a long ago era that is completely useless and out of touch with todays work environment. The current revolving door of employees speaks volumes to the working conditions at UPS.
Look up "Runner Gunner" in the dictionary, and you will find this...
Netsua 3:16
AND THAT’S THE BOTTOM LINE
Look up "disgruntled complacent employee" in the dictionary, and you'll find the guy/gal that wastes company and his/her own family time knowingly needlessly traveling to stops that don't require his/her service.
The customer PAYS for a daily pickup attempt, not a phone call.
Netsua 3:16
AND THAT’S THE BOTTOM LINE
The customer pays for us to pick up their outbound and ship it on time, not for us to waste each others time.
That's why they have smart pick ups.
Your sup give you a nice gold star for your forehead saving him that 20 minutes?
This guys talking about a daily pickup.
I am. I thought he was too.
Netsua 3:16
AND THAT’S THE BOTTOM LINE
Right, if you want to be efficient you automatically kiss your sups arse. Cmon now.
It doesn't need to be this big deal, fulfill the customers needs and move on with your day. We all know of those daily pickups that SHOULD be smart pickups but are not. After the 10th time showing up there for no reason any reasonable human being would think to themselves "well this is a complete waste of time that could totally be avoided"
It doesn't need to be this big deal, fulfill the customers needs and move on with your day. We all know of those daily pickups that SHOULD be smart pickups but are not. After the 10th time showing up there for no reason any reasonable human being would think to themselves "well this is a complete waste of time that could totally be avoided"
LeaveIt2Griever
FileFileFile
Not me. I think, “easy money”.
I will never use my personal phone to call a customer for any reason. One of our rookies made the mistake of sharing his phone number with a few his pickups, now he’s always complaining about how they keep calling him asking him when he’s going to show up, even when he’s not doing that route. Idiot.
take your time
Well-Known Member
What do you mean "you will file" if they load you up? How does that work, exactly?
Get on the 9.5 list.
take your time
Well-Known Member
This is true. Once had a buddy of mine give out his number to a pick up customer, and he complained the next week that the customer was calling him around 10:30 at night asking him questions, when he was at home with his family. His own damn fault.
take your time
Well-Known Member
Interesting to know. I'm assuming this is just for bid drivers, and cover drivers can't get on the 9.5 list correct?
I honestly don't know.
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