Here's my spin, as I'm new to posting, but not new to the boards. As far as the links to some of the jobs being opened up in Vegas (around page 39), if you look at the description, these are clearly phone support for Customer Service, the people needed to enter and know "Cares" which is a BD application to support customers with bills, shipping etc, not for their or our technology. For people who supposedly works the tsc help desk or are local TSG and don't recognize that the job description wasn't their job, probably shouldn't be working for us in their current capacity. I also realize that we are having a TSC help desk being put in place in Vegas to handle the entire country computer support, and I'm hoping that the uncertainty of peoples jobs and all the hyperbole about an outsourced TSC had people not really reading the ad, and that caused the confusion. As far as layoffs, I'm not crazy about the idea. I think we owe it to loyal UPS'ers to keep them in the company and find a job for them. A freeze in hiring should have been put in place a year or more ago and slowly we should have reduced staffing. Is 400 jobs too much or too little to reduce, I don't know, but it seems too much in a one year span. As far as being a caller to the help desk. I'm sure I'm like everyone else. I've t/w some people on the desk who were great, and helped out. I t/w a lot of other "techs" that didn't know the first thing (in my opinion) about the applications, the hardware or UPS. ( I also realize that if we outsource TSC it probably will get worse) Since the web pages have been made available to create a self generated service order to the local tech to come and fix a problem, I haven't bothered calling the help desk and I'm glad. In the district I'm from I've seen techs sitting around with not a lot of tasks to work on, based on hearing them in their cubicles talk endlessly about Bill Gates, Microsoft, Computer Games and other geek stuff. Yet, I had to call the desk. When I called the desk, I have a tech who ties me up for over 1/2 hr trying to fix my problem. (Now keep in mind, It's not just the 1/2 hour he spends, it's 1/2 hr of my time he's tying up also). After he is unable to resolve the problem he opens a log for the local tech who stops talking about Bill Gates for 5 minutes and fixes the problem (by himself). I think the help desks have a place and they are for support to the local techs when they can't resolve a problem, or for very simple problems, or for when local TSG isn't on duty. I realize that techs are told to not help the local user unless they have a log and I'm fine with the rules, but it's annoying spending 1/2 hr on the line with someone who doesn't have a clue meanwhile, I can't do my job during that time and a local tech isn't doing anything useful (from what I overhear). Thats why I'm glad for the web site to enter logs. Anyways that's my 2cents.
, he wasn't doing anything, just talking and eating fish.
