I have wondered that, as well. Our particular district had technicians transfer to driving. The purging for our district is over and the morale is extremely low. Here are my immediate observations:
1) Call wait time to the TSC has GREATLY increased.
2) End users are confused by the TSC phone menu. (told countless times)
3) Technicians are not readily available as a resource because they are busy addressing their own problems.
4) Technician workload has increased to make up for the missing technicians who were either "downsized" or moved.
5) HDFS rollout was ABYSMAL - It's slow as hell, saves didn't always take, and technicians do not get pages for nonsevere logs (6, 8, or 9), even though they are responsible for contacting the customer within ~1 hour of the log coming in.
Did you know that no HDFS technicial documentation was communicated to technicians in our district until nearly a week after the rollout? Once again, we had to "wing it".
Honestly, I regret earning a technology based degree. Had I known, I'd already be a supervisor in IE or PE with a logistics degree. IE or PE is the way to go to move up the ladder. As it stands, TSG technicians do not have time to perform the job the way it should be performed. I pride myself on completing a task to the best of my abilities and sometimes, following up with a user. Now, I'm left literally putting out fires as fast as I can because I now have to make up for the technicians that were fired or moved. My workload is too tough. Management's response was,
"when you get enough PC's in your area, we'll look at getting another technician." (that is no lie!)
Talk about heart felt empathy-this is pathetic!
I'm sick of it. Management doesn't want to listen to our pleas and they will be
SEVERLY punished when the ERI comes out. I'm holding back nothing and the other technicians in my district feel the same way--I've spoken to every single one of them.
Bottom line: I'm looking to get out of TSG and transfer to another department.